Legal notice

Company Name PLAALIO ENTERTAINMENT INC.
Name of business FUEGO
Sales manager Tomohiko Tanno
Company Address 1-2-6-6F Uchihommachi Chuoku Osakacity Osaka JAPAN 5400026
Phone number +81-6-6766-4266
Email Address globalcs@fuego-jp.com
business day Tuesday, Wednesday, Thursday, Friday, Saturday
Regular closing day Sundays, Mondays and Japanese national holidays
Business hours (Japan time) AM10：00～PM19：00
Sales price and shipping method The selling price will be the amount indicated.
Explanation of charges other than the price of goods (shipping charges)
Shipping outside Japan (EMS)
Charges other than the product price ◯Freight Charges　◯Customs duties and taxes
Method and timing of payment
Commission At the time of order confirmation
Credit card（VISA・Mastercard・AMEX） None When payment is completed
Shop Pay None When payment is completed
Apple Pay None When payment is completed
Google Pay None When payment is completed
Product shipping time

In-stock items: Orders completed by 3:00 p.m. on business days will be shipped within the same day or two business days.
*Orders placed on holidays (Sunday, Monday, and national holidays) will be shipped after the holidays.
*Except for made-to-order items.
Returns and Exchanges

◯We do not accept returns or exchanges for customer reasons.

◯We will accept returns/exchanges in case of product defects, wrong products, defective products, or other reasons caused by our company.
However, the following conditions must be met, so please check the actual product carefully when it arrives

  • The request is received within 7 days of receipt of goods.
  • Never used or tried on only
  • No damage (odor, stains, scratches)
  • Not washed or cleaned
  • No hemming, alterations, etc.
  • Complete with tags, labels, packaging, and other accessories
  • Delivery note that was included with the product

Please contact our customer email address with the following items within 7 business days of receiving the item. We will let you know what to do next.

◯Date of purchase

◯Name at time of purchase

◯Name of product purchased

◯Photograph of the delivery note

◯Photographs of the purchased goods or detailed photographs of the  　defective parts of the goods

【Email Address】globalcs@fuego-jp.com