Shipping policy

Shipping Policy

Shipping Regions

We ship both within Japan and internationally.

Shipping Carriers

Domestic Shipping (Japan):

• Yamato Transport
• Japan Post (Letter Pack Light)

International Shipping:

• FedEx International Connect Plus

Shipping Fees

Shipping costs vary depending on your order details and delivery destination, and are automatically calculated at checkout.

Customs Duties & Import Taxes

For international orders, duties and import taxes are included in the price (DDP Shipping).
No additional charges will be required beyond the amount shown at checkout.

Estimated Delivery Time

Within Japan:
1–4 business days

International Shipping:
5–14 business days (including customs clearance)

Please note that delays may occur due to weather conditions, peak seasons, or customs processing.

Order Confirmation & Tracking

After your order is confirmed, a tracking number will be sent to you via email.

For domestic shipments in Japan, you can track your order in real time through Yamato Transport or Japan Post tracking services.

For international shipments, you can track your order in real time through the FedEx tracking service.

Contact Us

Plaalio Entertainment Inc. (FUEGO Global Commerce)
Please contact us via email or our inquiry form.